Terms of Service

Last Updated: August 29, 2026

Welcome to Shandaar Jewellers. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

Shandaar Jewellers operates this online store to provide customers with jewellery and related products.

Throughout these Terms, the words "we," "us," "our," and "Shandaar Jewellers" refer to Shandaar Jewellers. The words "you" and "your" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will not use our website for any unlawful or unauthorized purpose.

• You will not attempt to interfere with, damage, or gain unauthorized access to our website or its systems.

• You will not copy, reproduce, distribute, or misuse our website content without permission.

• You will comply with all applicable laws and regulations.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe our website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our website are accurate.

However:

• Colours may appear slightly different depending on your device or screen settings.

• Product photographs may differ slightly from the actual product due to lighting, photography, display settings, or manufacturing variations.

• Measurements and dimensions may have minor variations.

• Product availability may change without prior notice.

If you have questions about a product before purchasing, please contact us.

4. Prices

All prices displayed on our website are subject to change without prior notice.

We reserve the right to:

• Change product prices.

• Modify discounts and promotional offers.

• Correct pricing errors.

• Discontinue products or offers.

If a significant pricing or listing error occurs, we reserve the right to cancel the affected order and provide an appropriate resolution.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation. Receiving an order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspicious or fraudulent activity.

• Incorrect customer information.

• Shipping or delivery limitations.

• Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

6. Customer Information

You are responsible for providing accurate information when placing an order, including:

• Full name.

• Delivery address.

• Phone number.

• Email address.

• Payment information where applicable.

Shandaar Jewellers is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Payment

We accept the payment methods displayed on our website at the time of purchase.

Orders may not be processed until the required payment or payment authorization has been successfully completed.

For cash-on-delivery orders, where available, payment must be made according to the applicable delivery terms.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance and may vary due to:

• Courier delays.

• Weather conditions.

• Public holidays.

• Incorrect or incomplete addresses.

• Unforeseen logistical circumstances.

• Events outside our reasonable control.

Once an order has been handed over to the delivery service, delays caused by the courier may be outside our direct control.

Please ensure that someone is available to receive the order at the provided delivery address.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Products may be subject to specific return restrictions, particularly customized, personalized, altered, or used products.

10. Intellectual Property

All content available on the Shandaar Jewellers website, including but not limited to:

• Logos.

• Brand names.

• Product photographs.

• Images.

• Graphics.

• Text.

• Descriptions.

• Website design.

• Videos.

• Marketing materials.

is owned by or licensed to Shandaar Jewellers unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

11. User Reviews and Content

If our website allows customers to submit reviews, photographs, comments, or other content, you agree that:

• Your content must be truthful and relevant.

• You must not submit unlawful, abusive, threatening, defamatory, or misleading content.

• You must not upload content that infringes another person's intellectual property or privacy rights.

We reserve the right to remove content that violates these requirements.

12. Promotions and Discounts

Promotional offers, discount codes, and special deals may be subject to additional conditions.

Unless specifically stated otherwise:

• Promotional offers cannot be combined.

• Discount codes may have expiration dates.

• Certain products may be excluded from promotions.

• We may modify or end promotions at any time.

The specific conditions displayed with a promotion will apply.

13. Third-Party Services

Our website may use third-party services such as payment processors, delivery companies, analytics services, advertising platforms, or other service providers.

Your use of certain third-party services may also be subject to their own terms and policies.

We are not responsible for the independent policies or practices of third-party services.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from technical problems.

• Completely secure.

• Free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Shandaar Jewellers will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Shandaar Jewellers will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters.

• Severe weather.

• Government restrictions.

• War or civil unrest.

• Strikes.

• Transportation disruptions.

• Internet or telecommunications failures.

• Courier disruptions.

• Other unforeseen circumstances.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when the updated version is published on our website unless otherwise stated.

You should review this page periodically for changes.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.

Any disputes will be handled in accordance with the applicable legal procedures and jurisdiction.

19. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Shandaar Jewellers
Email: shandaarjewllers@gmail.com

For order-related questions, please include your order number and relevant details so that we can assist you efficiently.

Acceptance of Terms

By using the Shandaar Jewellers website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.