Shipping & Delivery Policy

Last Updated: August 29, 2026

At Shandaar Jewellers, we aim to process and deliver your order safely and efficiently. Please read the following Shipping & Delivery Policy before placing your order.

1. Order Processing

Orders are normally processed after successful order confirmation.

Our processing time may vary depending on product availability, order volume, customization requirements, and other circumstances.

For standard products, orders are generally prepared for dispatch within [7 business days].

Customized or personalized products may require additional processing time. Any additional timeframe will be communicated where applicable.

Please note that business days do not normally include Sundays or public holidays.

2. Delivery Areas

We currently offer delivery to locations supported by our available courier and delivery partners.

At checkout, customers will be able to see whether delivery is available for their provided address.

If we are unable to deliver to a particular location, we may contact the customer to discuss an alternative delivery address or appropriate solution.

3. Delivery Time

Estimated delivery times may vary depending on the customer's location.

After your order has been dispatched, the estimated delivery time may generally be:

• Major cities: [2–4 business days]

• Other areas: [4–6 business days]

• Remote areas: [6–10 business days]

These are estimates and are not guaranteed delivery dates.

Delivery may take longer during sales, holidays, adverse weather, courier disruptions, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Shipping fees may vary depending on:

• Delivery location.

• Order size or weight.

• Delivery method.

• Promotional offers.

From time to time, Shandaar Jewellers may offer free shipping or other delivery promotions. The applicable conditions will be displayed with the relevant offer.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Customers can use the provided tracking information to monitor the progress of their shipment.

6. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable payment option will be displayed during checkout.

For COD orders:

• Customers must provide an accurate and reachable phone number.

• Customers should ensure that someone is available to receive the package.

• Payment must be made to the courier according to the order total.

• Orders may be subject to confirmation before dispatch.

Shandaar Jewellers may contact customers to verify COD orders before shipping.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Name.

• House/flat number.

• Street/area.

• City.

• Postal code.

• Phone number.

Shandaar Jewellers is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If a parcel is returned to us because of an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

8. Failed Delivery Attempts

The courier may make one or more delivery attempts depending on its policies.

If the customer is unavailable, does not respond to the courier, refuses the parcel, or cannot be reached at the provided phone number, the order may be returned to Shandaar Jewellers.

Any reshipping arrangements may be subject to additional charges.

9. Delays

Although we work with delivery partners to provide timely delivery, some delays may occur due to circumstances outside our control, including:

• Weather conditions.

• Public holidays.

• Courier delays.

• High order volumes.

• Traffic or transportation disruptions.

• Incorrect addresses.

• Natural disasters.

• Government restrictions.

• Unforeseen logistical problems.

In such cases, we will make reasonable efforts to assist you, but we cannot guarantee a specific delivery date.

10. Damaged Packages

Please inspect your parcel when you receive it.

If the package appears severely damaged, opened, or tampered with, please document the condition of the package before opening it where possible.

If the product inside is damaged, contact us as soon as possible at:

Email: shandaarjewllers@gmail.com

Please provide:

• Order number.

• Clear photographs of the package.

• Shipping label.

• Product photographs.

• A description of the damage.

• Unboxing video, if available.

Please keep the original packaging until the issue has been resolved.

11. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us at:

shandaarjewllers@gmail.com

Please include your order number and clear photographs of the package and products received.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

12. Lost Shipments

If your tracking information indicates that a shipment has been lost or the package has not arrived within a reasonable period, please contact us.

We may contact the relevant courier or delivery partner to investigate the shipment.

Resolution of lost shipments may depend on the courier's investigation and applicable policies.

13. Delivery to Remote Areas

Some remote locations may require additional delivery time or may not be serviced by certain courier partners.

If your location cannot be serviced, we may contact you to arrange an alternative delivery address where possible.

14. Multiple Items in One Order

Where possible, products from the same order will be shipped together.

However, depending on product availability or fulfillment requirements, an order may occasionally be shipped in separate packages.

If this occurs, you may receive separate tracking information.

15. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible at:

shandaarjewllers@gmail.com

We will try to update the address if the order has not yet been dispatched.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

16. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

17. International Shipping

Unless explicitly stated otherwise on our website, Shandaar Jewellers currently does not guarantee international delivery.

If international shipping becomes available, additional shipping charges, customs duties, taxes, import restrictions, and delivery conditions may apply.

Customers are responsible for any applicable customs duties or taxes unless otherwise stated.

18. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Shandaar Jewellers
Email: shandaarjewllers@gmail.com

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

Important Notice

Delivery times and shipping charges are estimates and may vary depending on location, courier availability, order volume, and circumstances outside our control.

By placing an order with Shandaar Jewellers, you acknowledge and agree to the terms of this Shipping & Delivery Policy.