Return & Refund Policy

Last Updated: August 29, 2026

At Shandaar Jewellers, we take pride in the quality and presentation of our jewellery. We carefully inspect every order before dispatch to ensure that you receive your products in excellent condition.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

1. Eligibility for Returns

You may request a return or exchange if:

• You received a damaged or defective product.

• You received the wrong product, size, design, or quantity.

• The product received is significantly different from the product ordered.

• The product has a manufacturing defect that was not disclosed at the time of purchase.

Return requests must be submitted within 7 days of receiving your order.

Items returned after the applicable return period may not be accepted.

2. Conditions for Return

To be eligible for a return or exchange, the item must:

• Be unused and unworn.

• Be in its original condition.

• Be returned with the original packaging, tags, boxes, cards, and accessories, where applicable.

• Not show signs of damage, alteration, scratches, stains, or misuse.

• Not have been modified, resized, repaired, or altered after delivery.

We reserve the right to reject a return if the product does not meet these conditions.

3. Items That Cannot Be Returned

For hygiene, safety, customization, and product-specific reasons, certain items may not be eligible for return or exchange, including:

• Customized or personalized jewellery.

• Products specifically made or modified according to the customer's request.

• Items that have been worn, used, altered, resized, repaired, or damaged by the customer.

• Items missing their original packaging or accessories.

• Items damaged due to improper handling or care after delivery.

• Sale or clearance items, where specifically stated on the product page.

Any product-specific return restrictions will be clearly mentioned before purchase whenever applicable.

4. Damaged or Incorrect Orders

Please inspect your parcel as soon as you receive it.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at:

Email: shandaarjewllers@gmail.com

For damaged or incorrect orders, please provide:

• Your order number.

• Your name and contact information.

• A clear description of the issue.

• Clear photographs of the product.

• Photographs of the packaging and shipping label.

• A short video of the unboxing may also be requested where necessary.

Please keep the original packaging until your issue has been reviewed.

Our team will assess the information provided and let you know whether the item qualifies for a replacement, exchange, return, or refund.

5. Return Process

To request a return:

Step 1: Contact us at shandaarjewllers@gmail.com with your order number and reason for the return.

Step 2: Provide the requested photographs, videos, and other information needed to assess the product.

Step 3: Wait for confirmation from our customer support team before sending anything back.

Step 4: If your return is approved, we will provide the applicable return instructions.

Step 5: Send the product according to the instructions provided by our team.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

6. Return Shipping Costs

If the return is due to an error on our part, such as receiving a wrong, defective, or damaged product, Shandaar Jewellers may cover the applicable return shipping cost.

For returns requested for reasons such as a change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs.

Return shipping charges are generally non-refundable unless the return is caused by an error or issue attributable to Shandaar Jewellers.

7. Exchanges

If your product qualifies for an exchange, we will provide instructions after reviewing your request.

An exchange may be subject to product availability.

If the requested replacement is unavailable, we may offer another suitable solution, such as a refund or store credit, depending on the circumstances.

8. Refunds

Once we receive and inspect an approved returned product, we will notify you regarding the status of your refund.

If your refund is approved, the amount will be processed using the applicable refund method.

Depending on the payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

Shipping charges may not be refundable unless the return is due to an error, defect, damage, or other issue attributable to Shandaar Jewellers.

9. Partial Refunds

In certain circumstances, a partial refund may be offered where:

• The product has a minor issue that does not justify a full return.

• Only part of an order is affected.

• A discount or adjustment has been agreed upon with the customer.

Any partial refund will be discussed and confirmed with the customer before processing.

10. Refunds for Cancelled Orders

If you request cancellation before your order has been processed or dispatched, we will review the cancellation request and, where possible, cancel the order.

If an order has already been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

11. Orders Refused or Undeliverable

If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or was unavailable to receive the order, additional shipping or reshipping charges may apply.

Refund eligibility in such situations will be reviewed on a case-by-case basis.

12. Promotional and Sale Items

Products purchased during promotions, sales, or special offers may have different return or exchange conditions.

Any special conditions will be communicated on the relevant product page or promotional offer.

13. Product Care and Customer Responsibility

Jewellery should be handled and stored appropriately.

Damage resulting from improper use, accidents, exposure to chemicals, water, perfumes, cosmetics, excessive moisture, or general wear and tear may not qualify for a return or refund.

Please follow any care instructions provided with your jewellery.

14. Inspection and Final Decision

All returned products are subject to inspection.

Approval of a return or refund does not automatically occur simply because a return request has been submitted.

Shandaar Jewellers will review the condition of the product and the circumstances of the request before making a final decision.

15. How to Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Shandaar Jewellers
Email: shandaarjewllers@gmail.com

When contacting us about an order, please include your order number so that we can assist you more quickly.

Important Notice

Please make sure you understand the applicable return and refund conditions before placing an order. By purchasing from Shandaar Jewellers, you acknowledge and agree to the terms of this Return & Refund Policy.