Frequently Asked Questions

Welcome to the Shandaar Jewellers FAQ. Here you'll find answers to some of the most common questions about our jewellery, orders, payments, delivery, returns, and more.

If you can't find the answer you're looking for, feel free to contact us.

🛍️ Orders

How can I place an order?

Simply browse our collection, select the jewellery you like, choose the required options or size where available, and click Add to Cart. Proceed to checkout and provide your delivery and payment information.

Can I order more than one item?

Yes. You can add multiple products to your cart and place them together in a single order.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible.

We may be able to make changes or cancel the order if it has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

How will I know if my order has been confirmed?

After successfully placing your order, you may receive an order confirmation through the contact information provided during checkout.

For some orders, we may also contact you to confirm the order before dispatch.

💳 Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your location and our current payment setup, this may include Cash on Delivery and direct bank transfer.

Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) may be available for eligible locations.

Availability can depend on the delivery address and other order conditions.

How does bank transfer payment work?

If you select bank transfer, the required payment instructions will be provided during checkout.

After making the transfer, please send your payment receipt along with your order number to:

📞 0318 4997219
✉️ shandaarjewllers@gmail.com

Your order will be processed after the payment has been verified.

🚚 Shipping & Delivery

How much is delivery?

Standard delivery is PKR 250 for orders below PKR 5,000.

Orders of PKR 5,000 or more qualify for FREE delivery.

How long will my order take to arrive?

Delivery time depends on your location and courier service.

Please see our Shipping & Delivery Policy for current estimated delivery times and additional information.

Do you deliver all over Pakistan?

We deliver to locations supported by our available courier partners.

Delivery availability may vary for certain remote areas.

Can I track my order?

If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

What if I provide the wrong address?

Please contact us as soon as possible if you notice an error in your delivery information.

If the order has not been dispatched, we may be able to update the address.

Once the parcel has been handed to the courier, changes may not be possible.

💎 Jewellery

How do I choose the correct ring size?

Please visit our Ring Size Guide for instructions on measuring your finger or an existing ring.

If you're still unsure, contact us and we'll help you choose the closest size.

How do I choose the correct bangle size?

Please visit our Bangle Size Guide to learn how to measure your hand or an existing bangle.

For additional assistance, contact our team before placing your order.

How should I take care of my jewellery?

Keep your jewellery away from perfumes, chemicals, excessive moisture, and harsh cleaning products.

We recommend storing each piece separately in a clean, dry place.

For more information, please visit our Jewellery Care Guide.

Can jewellery naturally change over time?

Some jewellery materials and finishes can naturally change in appearance with regular use.

Exposure to perfume, chemicals, moisture, perspiration, and other environmental factors can affect the appearance of jewellery.

Proper care can help maintain its appearance for longer.

🔄 Returns & Refunds

Can I return my order?

Eligible products may be returned according to our Return & Refund Policy.

Products generally need to be unused, unworn, and in their original condition and packaging.

What if I receive a damaged or incorrect item?

Contact us as soon as possible at:

✉️ shandaarjewllers@gmail.com

Please provide your order number along with clear photographs of the product and packaging.

We will review the issue and provide an appropriate solution.

Can I exchange an item?

Eligible products may be exchanged depending on the circumstances and product availability.

Please review our Return & Refund Policy before requesting an exchange.

How long does a refund take?

Once an approved return has been received and inspected, the refund will be processed according to our Return & Refund Policy.

The time required for the refunded amount to appear may also depend on your payment provider or financial institution.

📦 Orders & Delivery Problems

What should I do if my parcel arrives damaged?

Take photographs of the package and product and contact us as soon as possible.

Please keep the original packaging until the issue has been resolved.

What if I receive the wrong product?

Contact us at shandaarjewllers@gmail.com with your order number and photographs of the item received.

We'll review the issue and assist you with the appropriate resolution.

What if my parcel doesn't arrive?

If your parcel has not arrived within the expected delivery timeframe, contact us with your order number.

If tracking is available, we may also use the tracking information to investigate the shipment.

📞 Need More Help?

Couldn't find the answer you were looking for?

Our team is happy to help.

Shandaar Jewellers

📞 0318 4997219
✉️ shandaarjewllers@gmail.com

We're here to make your shopping experience Shandaar. ✨