Refund & Return Policy – Shandaar Jewellers

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At Shandaar Jewellers, we strive to provide you with high-quality, beautiful jewelry and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Returns

  • Customers may request a return within 3 days of delivery.

  • To be eligible for a return, the item must:

    • Be in its original condition, unworn and unused.

    • Be in the original packaging.

    • Include all tags, certificates, and accessories that came with the product.

  • Personalized or custom-made items may not be eligible for return, unless defective.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days via the original payment method.

    • Bank Transfer: Refund credited to your bank account.

    • Cash on Delivery (COD): Refund may be processed via bank transfer or store credit.

    • Easypaisa / JazzCash: Refund processed to the same mobile account.

  • Shipping costs (if any) are non-refundable, except in cases where the return is due to a defect or error on our part.

3. Return Process

To initiate a return:

  1. Contact us within 3 days of receiving your order via WhatsApp: 0318-4997219 or email: support@shandaarjewellers.com.

  2. Provide your Order ID, reason for return, and photos of the item (if applicable).

  3. We will provide instructions for sending the item back.

  4. Return the item securely, using a trackable courier service. Shandaar Jewellers is not responsible for items lost in transit.

4. Defective or Damaged Items

  • If your item arrives damaged or defective, contact us immediately within 3 days.

  • Provide photographic evidence of the defect or damage.

  • We will replace the item or issue a full refund depending on availability.

5. Exchanges

  • Currently, we do not offer direct exchanges.

  • If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Important Notes

  • Returns requested after 3 days of delivery will not be accepted.

  • Items must be returned in their original packaging; items returned damaged, worn, or altered may be rejected.

  • Shandaar Jewellers reserves the right to refuse refunds or returns if these conditions are not met.

7. Contact Us

For any questions regarding your order, return, or refund:

📧 Email: support@shandaarjewellers.com
📞 WhatsApp: 0318-4997219

We are committed to providing a smooth, transparent return process to ensure your satisfaction with every purchase